Terms and Refund Policy

  • If you order any services on our panel you automatically accept all the below-listed terms of services weather you read them or not.
  • Important! We never ask for passwords from your accounts on social networks. Do not send your passwords from YouTube channels or Instagram accounts to third parties or services, only scammers can request such data.
  • After money added on balance - you can ask for a chargeback. Chargeback will be sent to the same Card/Wallet/Payment processor which you have used for a top-up. A minimal amount of chargeback is 5$.
  • Privacy Policy: We take care of your personal and private information. Links, names or any information will NEVER be shared with anybody or any website. Also, you can ask for information erasing after your orders are completed.
  • Prices can be changed at any time. If price changes significantly (5-10%+) there will be notification in the news section.
  • If you place an order in our panel you can't place an order for the same link somewhere else. In such a case there is no refund back or guarantee from our side.
  • If you place the same link twice while the first order is not completed yet there can be some delays. Also in such cases, we don't provide any guarantee.
  • We work with Social Media (SMM). YouTube and Instagram can make updates at any time which can affect our services. We always notify about it in our news section.
  1. General
    1. Is it possible to get a ban for an account after using TuPandas services?
      No bans or any sanctions - is one of the most important rules of our service. We care about our customers, and therefore carefully check each service for quality and safety. If you see service in our list of services, then be sure of its safety.
    2. Are there any guarantees for promotion?
      Lifetime guarantee for almost all services. Guarantee on all services at least 30 days from the date of the order. The guarantee period for each service you can find in its description. If you have faced any drops or problems - your orders will be refilled in the shortest time. Please note that we guarantee only a refill of your order, not refund.
    3. What is an affiliate program? Can I earn money using it?
      Affiliate program – A unique way to receive bonuses to your balance by inviting new users to the service. The Affiliate program works as follows:
      1. You have a unique affiliate link, which you can find in the "Affiliate" section
      2. You can invite interested people to the service by sending them this link in any convenient way.
      3. After the user will be invited by you to the site and replenishes his balance, you will automatically receive a percentage of this deposit to your balance. You will receive a percentage of each transaction by each user you invite.
      4. You can use the received funds for your own promotion or withdraw in any convenient way. To withdraw funds, please contact our support team.
    4. Order statuses: What stage has my order reached?
      Completed: Your order is fully completed!
      Pending: Your order is currently being redirected to the server. This will occur during the start the time specified in the service description.
      In progress: Your order is currently in progress and delivering.
      Processing: Your order is currently being processed by the server.
      Canceled: Your order has been stopped, and the money for it has been refunded to your balance.
      Partially completed: Your order was stopped, and the money was refunded to your balance for the incomplete part of the order.
      Refilling: Your order is refilling on the server.
    5. Do you work only with YouTube, Instagram, and Facebook?
      Yes. We work only in a sphere in which we have a lot of experience. Because of this, we can always be focused on what is really appreciated in our company: safety, speed, guarantee, service, quality and much more.
  2. YouTube
    1. Why do you need a YouTube promotion?
      YouTube promotion can help you develop your channel and promote content in several directions at once. Most often, promoting on YouTube with TuPandas could be helpful to:
      1. Increase the confidence of your current subscribers. Constantly growing numbers of views, likes and subscribers will help you to show your current subscribers the relevance of your content and public interest in it.

      2. Increase the interest of your content among potential subscribers. First of all people pay attention to the content that is widely popular.

      3. Effective video ranking. It is always more profitable when the video is in the top positions or into the “Recommended”, but in the current competition it is not always possible. TuPandas will help you with it.

      4. Get the trust of advertisers. Advertisers pay attention primarily to the channels where a certain activity already exists. With TuPandas you can easily get your first advertising order.

      5. Improve statistics for advertisers. A professional advertiser at the end of an advertising company will want to check its success. And will definitely ask you to provide statistics of the video. To increase the chance of further cooperation with him, you can always use our services.

      6. Get customers. If you are selling on the Internet - quality video with good the activity can easily help you raise your sales.

      7. Make a definite opinion. With the help of our services you can easily adjust the public opinion about your content. Likes and comments could easily help you with that task.

    2. Retention of YouTube views – what does it mean?

      The retention of YouTube views is the time during which users will watch your video. You can find information about the average retention of your video in your real-time statistics. 

      What if my retention is less than advertised? YouTube is constantly changing and modernizing its algorithms for calculating video retention. If your retention is lower than the guaranteed retention for any service, you will be given a refund for a percentage of the difference between the guaranteed retention and the actual one. For example: Guaranteed retention is 10 minutes. Actual retention: 9 minutes. The order amount is 10$. The difference between guaranteed and actual retention is 10%, the refund amount is 1$

    3. Video ranking - what does it mean?

      Video ranking on Youtube is a system that places the videos in a specific order when you’re using a YouTube search. Also, ranking affects the chance to get in "Recommendations" and "Similar".

    4. Targeting views - what does it mean?

      Targeting views are views delivered from a specific country or region. Such views will help you promote mainly in the selected region.

    5. Could your services help me to get monetization enabled?

      Yes of course! Our services will help you if you want to overcome the limit of 4000 watch hours and 1000 subscribers to enable monetization.

    6. Is it safe to use your services if monetization or an affiliate program is connected to the channel?
      Our services are absolutely safe. Monetization can be included without any risks.
    7. Is there any order quantity limits?
      Yes, each service has its own limit on the minimum and maximum order quantities. Information about it can be found in the service description.
    8. I need small amount of views or likes. Can I order less than the minimum quantity?

      Unfortunately, making of orders for less than the minimum quantity of likes, views or other activity which is specified in the description of the service is impossible

    9. I need more views, likes or subscribers than allowed in the service description. Can I place multiple orders on a single link to get more?

      You can’t order more in the amount of all your orders per link than maximum limit which specified in the description of a service. For example, if the YouTube subscribers service has a maximum limit of 1000 subscribers, this means that you can order a maximum of 1000 subscribers per account, regardless of the number of orders were made.
      In case of violation, the administration reserves the right to withdraw guarantees for orders exceeding the maximum amount allowed.

    10. My video is “Premiere” or “Stream Recording”, can I get views on it?

      Yes you can. However, please note that not all views are available for promoting this type of videos. Information about the possibility of promoting "Premiere" and "Stream Recordings" by a particular service can be found in the description of the service.

      If you’ve placed an order for Premiere or Stream Recording, however, the service is not available for this type of video, please contact our support team so we can cancel your order and return the money to your balance.

    11. My video is a “Stream”, can I get views on it?

      Yes you can. Please use a special service available only for the delivery of views on Streams.

    12. From which country will be ordered YouTube services?

      Information about the targeting of services will be listed in the service description.If this information is not specified, it means that targeting will be “Worldwide” - activity will be delivered from one random country or group of countries.

    13. It seems to me that the order for YouTube views is stucked, what should I do?
      In case of such concerns, please use the following instructions to check:
      1. First of all, we recommend you to check your link for correctness. Examples of correct links can be found in the FAQ section. If the link which you’ve used is not correct, please contact our support team.
      2. Check the starting time specified in the service description. Has enough time passed for the order to be processed and start delivering?
      3. Please note that YouTube doesn’t instantly update statistics of views under video. Sometimes it can take up to 6-12 hours, in connection with which you can watch the stucked counter of views under your video.
        We recommend that you check your real-time statisticsbefore contacting support. Usually it is updated faster.
      4. If your video is a “Premiere” or “Stream Recording,” please make sure that the ordered service will function properly for these types of videos.This information can be found in the service description. If the service is not available for your video, please contact our support team for cancellation.
      5. Check the service delivery speed specified in the service description. Is your order delivering at the appropriate speed?
      6. Check if “Embedding” feature is enabled for your video. When ordering services, it is recommended to leave “Embedding” enabled.
      7. Check for any restrictions by YouTube on your video. If YouTube has set an age limit, country of view, and etc.,this order can’t be delivered. In case of restrictions, please contact support to cancel the order.
      8. Make sure that your current number of views is higher than the number of views that you had at the time of starting of the order.If it’s lower, the server will automatically stop the order. Anyway, we recommend to contact the support service to cancel the order.
      If after carrying out the above actions you are convinced that your order is stuck, please contact our support team for further verification.
    14. My views / likes / subscribers dropped, what should I do?
      In case of detection of drops, please use the following algorithm:
      1. First, go to your “Order History” and select the order for which you have drops.
      2. After that, please click on the “Actions” button under this order, and then “Refill”
        If you can’t find this button, we recommend to contact our support team for help.
      3. After pressing the button, the order will pass an automatic simple check and, if drops will be find, it will be sent to the server for refill , about which you will be notified by the status change to “Refill”. The order will begin to refilling after some time.
      4. If the automatic check won’t detect drops, however, you are sure that there are drops, please contact our support team. We will re-check your order and will do our best to help you.
      Also, if you need to make a refill as soon as possible, please also contact our support with the corresponding request.
    15. I ordered views with “targeting”, but the statistics shows that the views weren’t delivered from the ordered country - what should I do?
      If you will find an incorrectly delivered "targeting", please use the following instruction:
      1. Please carefully check your real-time statistics. Often, YouTube needs time to update it, so “targeting” may not appear immediately. If you have noticed that the displayed dates of the statistics don’t correspond to the date of delivery of the order, please wait until the statistics is completely updated.
      If the statistics is correct and you still see a problem with “targeting”, please send the corresponding request to our support service with a screenshot of real-time statistics with dates confirming this information.
    16. I made several orders at the same time on one link - what will happen?

      We have the following rule: “If you place the same link twice while the first one is not completed yet there can be some delays. Also in such cases we don't provide any guarantee.”
      In case of violation of this rule, please contact our support team for clarification, specify the numbers of duplicate orders. We will try to help you, but there may be delays in-order delivery.

    17. The retention which was stated in the service description does not correspond to the actually delivered - what should I do?
      If you will find a similar problem, please use the following instructions:
      1. Please carefully check your real-time statistics. Often, YouTube needs time to update it, so retention may not appear immediately. If you have noticed that the displayed dates of the statistics don’t correspond to the date of delivery of the order, please wait until the statistics is completely updated.
      If the statistics is correct and you still see a problem with retention, please send the corresponding request to our support service with a screenshot of real-time statistics with dates confirming this information.
    18. YouTube Reposts: the order is marked as “Completed”, but I don’t see any changes in statistics, what should I do?
      YouTube usually need time to update the statistics. This is especially important for YouTube reposts - information about it in real-time statistics takes much time to be updated. Sometimes it may take up to 6-12 days to complete the update of repost statistics.
    19. YouTube order status for Comments order changed to “Completed”, and no comments appeared, what should I do?
      We recommend you firstly check the “Spam” folder on YouTube - sometimes comments can be delivered there. If there are no comments in the Spam folder, please contact our support team.
    20. I ordered the service with a manually set speed and the order status changed to “Completed” until the order was completed - what should I do?
      Orders with a manually set speed have one feature - the order status changes to “Completed” at the moment when the last part of the order goes to work. This means that, despite the change of status, your order is still in work, and there is nothing to worry about.
    21. It seems to me that the service was not fully provided, can this be somehow checked?
      If you think that the ordered service was not fully provided to you, please create a corresponding request to the support service, enclosing the grounds for these concerns, for example, in the form of screenshots of real-time statistics. We will double-check your order on the server, where we have an additional counter installed that takes into account only the sent activity.
    22. Is it possible to order the promotion of video directly to the "Trends"?
      Unfortunately, at the moment our company don’t provide the promotion of videos directly to the "Trends".
  3. Instagram
    1. Why do you need Instagram promotion?

      Instagram promotion can help you develop your account and promote content in several directions at once. Most often, promoting on Instagram with TuPandas could be helpful to:

      1. Increase the confidence of your current followers. Constantly growing numbers of likes, comments and followers will help you to show your current followers the relevance of your content and public interest in it.

      2. Increase the interest of your content among potential followers. First of all, people pay attention to the content that is widely popular.

      3. Effective publication ranking. It is always more profitable when the video is in the top positions or by tags, but in the current competition, it is not always possible. TuPandas will help you with it.

      4. Get the trust of advertisers. Advertisers pay attention primarily to the accounts where a certain activity already exists. With TuPandas you can easily get your first advertising order.

      5. Improve statistics for advertisers. A professional advertiser at the end of an advertising company will want to check its success. And will definitely ask you to provide statistics of the publication. To increase the chance of further cooperation with him, you can always use our services.

      6. Get customers. If you are selling on the Internet - quality publication with good activity can easily help you raise your sales.

      7. Make a definite opinion. With the help of our services you can easily adjust the public opinion about your content. Likes and comments could easily help you with that task.

      Promote your Stories. To be in the top of the Stories feed of your followers - you need activity which will be noticed by Instagram. After that your Stories will immediately advance up several positions.

    2. Publications ranking - what does it mean?

      Publications ranking on Instagram is a system that places the publications in a specific order when you’re using an Instagram search. Also, ranking affects the chance to get in the top by tags and Stories.

    3. Is there any order quantity limits?

      Yes, each service has its own limit on the minimum and maximum order quantities. Information about it can be found in the service description.

    4. I need small amount of likes or followers. Can I order less than the minimum quantity?

      Unfortunately, making of orders for less than the minimum quantity of likes, followers or another activity which is specified in the description of the service is impossible

    5. I need more likes, comments or followers than allowed in the service description. Can I place multiple orders on a single link to get more?

      You can’t order more in the amount of all your orders per link than the maximum limit specified in the description of a service. For example, if Instagram followers service has a maximum limit of 1000 followers, this means that you can order a maximum of 1000 followers per account, regardless of the number of orders were made. In case of violation, the administration reserves the right to withdraw guarantees for orders exceeding the maximum amount allowed.

    6. Instagram auto likes – what is this?

      This service will help you to add the necessary amount of likes to all your new publications automatically. No need to place a new order every time. Just set up everything once and our system will send likes automatically. It is so easy anduseful : choose the number of photos to which you would like to add likes and the amount of likes on each photo. Now, every time you’ll post a new photo or video, you will receive the number of likes you have ordered.

    7. Can I cancel the order on AutoLikes Instagram by myself?

      Yes, you can do this at any time - to do this, go to your "Order History" , select the order you are going to cancel and click "Actions" , then "Cancel" . Funds for the incomplete part of the order will be automatically returned to your balance.

    8. What is “Impressions” in Instagram statistics?

      “Impressions” shows the total number of views of your publication. Information about the number of impressions can be found in the statistics under each of your publication.

    9. What is “Reach” in Instagram statistics?

      Reach - the number of unique accounts that saw your publication. Information about the Reach can be found in the statistics under each of your publication.

    10. What is “Saves” in Instagram statistics

      Saves - the number of users who saved your post. Information about Saves can be found in the statistics under each of your publications.

    11. High quality followers or likes - what does this mean?

      First of all, this means that account which will like your post or follow you will have a profile picture, description, publications posted at different time. Also, the high quality account will be active in Instagram and it will have its own activity on the page. The time of its existence in Instagram will be significant. All of these factors determine good rankings onInstagram , as well as your complete security. If for some reason you are dissatisfied with the quality of accounts, please contact our support team with the corresponding request, attaching screenshots of poor-quality accounts.

    12. Can I order services for a “closed” account?

      No, at the moment of the start of your order, your profile must be “public” so ordered services could be delivered without delays.

    13. My order is in work right now, can I change my nickname in the process?

      No, because a change of nickname will entail a change of the link of your account. We strongly recommend waiting for the completion of the order and change the nickname after that.

    14. I made several orders at the same time on one link - what will happen?

      We have the following rule: “If you place the same link twice while the first one is not completed yet there can be some delays. Also in such cases, we don"t provide any guarantee.” In case of violation of this rule, please contact our support team for clarification, specify the numbers of duplicate orders. We will try to help you, but there may be delays in-order  delivery.

    15. It seems to me that the service was not fully provided, can this be somehow checked?

      If you think that the ordered service was not fully provided to you, please create a corresponding request to the support service, enclosing the grounds for these concerns, for example, in the form of screenshots of publication statistics. We will double-check your order on the server, where we have an additional counter installed that takes into account only the sent activity.

    16. My followers dropped, what should I do?

      In case of detection of drops, please use the following algorithm:

      1. First, go to your “Order History” and select the order for which you have drops.

      2. After that, please click on the “Actions” button under this order, and then “Refill”

      If you can’t find this button, we recommend contacting our support team for help.
      Attention! System and support have a right to refuse refill if there is a suspicion that old followers of account drop. In case if you are ordering cheap no-refill followers from other providers and then ordering our followers with a guarantee - the total number usually drops and in this case guarantee is not provided. Also if you have a big number of old followers (50k,100k,1million) there is a huge chance that your followers may drop organically.

      1. After pressing the button, the order will pass an automatic simple check and, if drops will be find, it will be sent to the server for a refill, about which you will be notified by the status change to “Refill”. The order will begin to refilling after some time.

      2. If the automatic check won’t detect drops, however, you are sure that there are drops, please contact our support team. We will re-check your order and will do our best to help you.

      Also, if you need to make a refill as soon as possible, please also contact our support with the corresponding request.

    17. From which country will be ordered Instagram services?

      Information about the targeting of services will be listed in the service description. If this information is not specified, it means that targeting will be “Worldwide” - activity will be delivered from one random country or group of countries.

  4. Recharge
    1. How to top up the balance?

      You can top up the balance by any of the methods witch you can find in the "Balance" section. To get into it, click on the red button in the upper right corner, reflecting the current balance of funds on your account.

    2. Where can I check the history of transactions of my account?

      You can also find a complete information of the history of operations on your account for all the time in the “Balance” section.

    3. I can"t top up my balance from my mobile device, what should I do?

      If for some reasons it does not work to top up the balance from a mobile device, please try to repeat the operation through a browser on the computer . If this does not help, contact our support team with a full description of the problem, and if possible, provide screenshots.

  5. Other
    1. What is API? How to use it?

      API is asystem that allows our customers to automatically resell our services through their own platforms. All the information necessary for this is in the appropriate section "API" on the site. To connect it to your site, please send all the information from the section to your developer.

    2. Can I get a discount?

      We have a special deposit system for our clients. There are three levels of deposits and discounts.
      Normal Reseller - Minimum deposit 100$
      High Reseller - Minimum deposit 250$
      Huge Reseller - Minimum deposit 500$
      The system works next way: You choose the amount of the deposit, which is more convenient for you. For example, $ 500. We set a limit of $ 500 for you to add funds to your balance. That is, you can’t top up your balance less than $ 500 at a time. And while you immediately get a discount on all services you are interested in.

      If you are interested in our conditions and want to know the amount of discount, then please write to our support names of services in which you are interested. Correct names of services you can find in “List of services”.

    3. How to change the password?

      You can change your current password in the “Settings” column . To get there, click on your nickname in the upper right corner and select the appropriate section.

    4. What is two-factor authentication and why is it needed?

      Two-factor authentication is a special system of protection of your data and funds on the site, which you can activate in the “Settings”. By turning on this function, the system will remember your IP address, and when you’ll try to log in from another IP address, you will be asked to confirm the login using email. This means that when this feature is working, no one can get into your account from another device without your confirmation at all.

    5. I can’t create a new ticket, what should I do?

      For additional security, an anti-spam system works on our service. It could block you from creating new tickets if you were writing to often. Wait for a little – you’ll be allowed to make a new ticket soon.

    6. I left a request to cancel the order, how long could it take?

      We try to cancel orders after request was made as soon as possible. However, to cancel an order, we sometimes need to interfere with work on the server - that is why the cancellation may take some time. Cancellation usually takes no more than 72 hours . Often - much faster.

    7. Can I get an invoice for the services provided?

      Yes, an invoice is automatically processed and sent to your emaileachtime youtop upyour balance. We also recommend you to check the Spam folder, sometimes letters could be delivered there. If you need to get specific information in the invoice, please contact our support team with the appropriate request, indicating the information you need.

    8. I have an idea, can it be implemented on the site?

      Yes of course. With all your ideas, you can contact our support team. We will definitely consider it and, in the case of a decision on its implementation, we will add funds to your balance for helping to develop the project.